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Trusteer Rapport
Trusteer Rapport works alongside your existing firewall and antivirus solutions to provide added protection to your online banking session.
It creates a secure tunnel between your keyboard and Islanders Bank to minimize the risk of your information being captured by an outside party.  Click to download.

Why Use Trusteer Rapport?
Corporate accounts are especially sensitive targets for fraudsters. The FDIC identifies malware and phishing attacks as the two top threats used to access and transfer money out of corporate accounts. Trusteer Rapport provides ongoing protection against these attacks that are not addressed by standard security measures such as Anti-Virus.

  • It’s FREE for you as a client of Islanders Bank, is easy to install, and has an unobtrusive user interface.
  • Enhances the security of your web browser when you connect to banking websites by verifying that the connection with the website is direct and encrypted to prevent ‘Man in the Middle’ attacks.
  • Validates the website you see is genuine, thereby reducing the risk of sending information to phishing sites.

Proven Protection Against Fraud
Trusteer Rapport is security software that protects your bank account from fraudulent transactions. It secures your communication with our online banking website and blocks malicious attempts to access or steal personal information or money from your account. Tens of millions of users around the world are already using Trusteer Rapport to protect their online bank accounts against fraud.  Islanders Bank is committed to extending this protection to you free of charge.

About Trusteer
Trusteer, an IBM company, is the leading provider of endpoint cybercrime prevention solutions that protect organizations against financial fraud and data breaches. Hundreds of organizations and millions of end users rely on Trusteer to protect their web applications, computers and mobile devices from online threats that are invisible to legacy security solutions. Trusteer’s’ Cybercrime Prevention Architecture combines multi-layer security software with real-time threat intelligence to achieve sustainable protection against malware and phishing attacks.

Please note: By downloading and installing Trusteer Inc.’s Rapport software you agree with all Trusteer Inc.’s terms and conditions. Islanders Bank is not associated with Trusteer Inc. and is not responsible for, nor guarantees, the content, services or operation of Trusteer Inc.’s Rapport.  All problems, questions or concerns regarding Trusteer Inc.’s Rapport should be directed to www.trusteer.com/support.


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Security and Fraud Prevention Tips
Be cautious with your personal information; carry only necessary information with you.

  • Leave items like unused credit/debit cards and your social security card at home or in a secure location such as a safe deposit box.
  • When traveling consider purchasing a re-loadable travel debit card instead of using a debit card that is attached to your checking account.
  • Do not provide your Social Security Number unless absolutely necessary.
  • Don’t respond to suspicious (“phishing”) emails.
  • Beware of suspicious (“spoofing”) websites.
  • Keep your personal computer updated with anti-virus definitions and patching.
  • Don’t share personal information on social networking sites.
  • Replace paper statements and invoices with electronic versions.
  • Shred documents containing personal or financial information before discarding.  Fraud and identity theft most often occur as a result of mail or garbage theft.
  • Avoid downloading files from unknown sources.
  • Always verify you are on a secure site when conducting transactions.  A secure site begins with “https” rather than “http”.
  • Place outgoing mail in a U.S. Postal Service mailbox to reduce the chance of mail theft.
  • Retrieve your mail in a timely fashion in order to limit the opportunity for theft.
  • Know your billing and statement cycles. Contact the company’s customer service department if you stop receiving your regular bill or statement.
  • Once a year review your credit report to look for unknown or suspicious activity. You can get a free credit report once a year from each of the three major credit bureaus.


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Preventing Credit and Debit Card Fraud
Store your credit/debit card in a secure place where you will immediately know if it is missing.

  • Do not include your debit card account number on your check or other documents.
  • Sign the back of your credit/debit card as soon as you receive it.
  • Never leave your credit/debit card as a “security deposit” or as identification.
  • Never lend your credit/debit card to anyone.
  • When you are expecting a new or replacement credit/debit card in the mail keep an out for its delivery.
  • Report Lost/Stolen credit/debit cards immediately.
  • Never carry your PIN or write your PIN on the back of the card.
  • Never choose a PIN that is obvious, such as birth date or telephone number or a set of numbers or words that are located in your wallet.
  • Never leave receipts behind where someone could pick them up.  For example, at gas stations, ATM’s and supermarkets.
  • When traveling only carry cards that you will use.
  • When traveling consider purchasing a re-loadable travel debit card instead of using your debit card that is linked to your checking account.
  • When traveling consider using cash at smaller merchants instead of using your debit card.
  • Use your debit card only at well-known merchants while traveling.
  • Limit your use of foreign ATM’s.  Instead of making several small withdrawals each day, periodically make a couple of large withdrawals at a bank or in your hotel lobby.
  • Be cautious of your surroundings when using a foreign ATM and check for loose components on the front of the ATM or for small pin size cameras trying to capture you entering your PIN.
  • Dedicate one credit/debit card for traveling or online purchases for ease in keeping track of transactions.

Credit Card and Debit Card Security Tips

  • Report lost or stolen cards immediately.
  • Always keep your credit or debit card in a safe and secure place.
  • Do not give out your card number over the phone unless you initiated the call.
  • Do not send your card number through email.
  • Do not write your PIN on the back of the card, nor have it written down somewhere in your wallet/purse where your card is located. Memorize it!
  • When selecting a PIN don’t use any numbers or words that are located in your wallet.
  • Ensure no one sees your PIN when you enter it.
  • Cancel and cut up unused Credit/Debit cards.
  • If you receive a replacement card, destroy your old card.
  • Shop with merchants you know and trust.
  • Make sure any internet purchase activity you engage in is secured with encryption to protect your account information. Look for “secure transaction” symbols like a lock symbol in the lower right or left hand corner of your web browser window, or https://… in the address bar of the website. The “S” indicates “Secure” and means that the web page uses encryption.
  • Always log off from any website after a purchase transaction is made from your Debit or Credit Card.  If you can’t log off then shut down your browser to prevent unauthorized access to your account information.
  • Dispose of your transaction receipts properly.


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Using your card at an ATM
Be aware of your surroundings and use caution when withdrawing funds.

  • Report all crimes immediately to the operator of the ATM or local law enforcement.
  • Consider having someone accompany you when using an ATM after dark.
  • Ensure no one sees your PIN when you enter it.
  • Watch for suspicious persons or activity around the ATM. If you notice anything out of the ordinary, either come back later or use an ATM elsewhere.  If you observe suspicious persons or circumstances, do not use the ATM at that time. If you are in the middle of the transaction at the time, cancel the transaction, take your card and leave the area.
  • Skimming devices are often false panels attached to the ATM—usually where the card inserts into the machine. Wiggle the card swiper and any other parts of the ATM that look damaged or different to check for looseness. Also look for new or suspiciously placed cameras and unusual signage.
  • Put your cash away as soon as your transaction is complete. Wait to count cash when it is safe to do so.
  • Safely keep or dispose of your ATM receipts.


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Bank Account Security Tips
Report lost or stolen cards and checks immediately.

  • Limit the amount of information on checks. Don’t put your Social Security Number or your Driver’s License number on your checks.
  • Carry your checkbook with you only when necessary.
  • Store new and cancelled checks in a safe and secure location and destroy paid checks as soon as practical.
  • Review your account statements carefully. Regular viewing of your account statements helps to detect and stop fraudulent activity.

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Report Phishing and Email Scams
If you encounter a suspicious email that appears to be from Islanders Bank do not respond or click any links contained in the e-mail.

What to do
Never open attachments, click on links, or respond to emails from suspicious or unknown senders. If you receive a suspicious email that appears to be from Islanders Bank, forward the email to: mybank@islandersbank.com