Islanders Bank utilizes several security measures to assist our customers in protecting their personal information when banking online or on a mobile device. There are also several simple security practices that you can implement at home and work to further protect you and your business.
Islanders Bank Online & Mobile Banking services utilize Secure Socket Layer (SSL) encryption and encoding technology. SSL establishes a private communication channel enabling encryption of data during transmission; as a result, private account information cannot be intercepted. Confidential and sensitive information sent via Islanders Bank Online & Mobile Banking does not travel the internet without encryption protection. No account information is stored on your computer or mobile device.
Individual Access ID & Password
In order to access Islanders Bank Online & Mobile Banking, you must enter a unique Access ID and Password that only you know. For security purposes, you are required to change your password upon your initial login to Islanders Bank Online Banking service(s). You are required to change your password annually thereafter. You cannot change your Online Banking Access ID or Password via Mobile Banking.
Password Security System
To help prevent unauthorized access to your account, Islanders Bank uses a password security/lockout feature. If your password is entered incorrectly three consecutive times, your user Access ID is locked out. If you have configured automatic password reset, you will be guided through the steps to reset your password. To configure automatic password reset, please contact your local Islanders Bank branch, during normal banking hours. Password reset is only available via Online Banking.
Online Banking Access Monitor
After a successful login to Online Banking, the last login date and time are displayed in the top left corner. You can use this information to determine if your account may have been accessed without your permission.
If you’re logged onto Online or Mobile Banking and do not perform any activity for 10 minutes, you will not be able to proceed until you login to the system again.
Multifactor authentication (MFA) is a security system in which more than one form of authentication is implemented to verify identity. Multifactor Authentication protects bank customers by requiring multiple pieces of information to validate identity while at the same time ensuring compliance with regulatory requirements and Federal Financial Institutions Examination Council (FFIEC) recommendations. Multifactor Authentication monitors access based on computer history, and requires customers to verify their identity by answering pre-selected challenge questions if unusual computer or mobile access is detected.
What other steps can I take to protect myself?
Your Online Banking user Access ID and Password are two of the most important security features for Online & Mobile Banking. Because you control the selection and how often you change your password, you can help prevent unauthorized online and mobile access to your accounts. You may optionally change your Online Banking Password at any time. As a security requirement, your password will expire and you will be required to select a new password annually. Your Online Banking Access ID and Password are also used to login into Mobile Banking.
Protect Your Online & Mobile Banking Account Information
- Don’t reveal your Access ID or Password to anyone. Your Access ID and Password are designated to protect your banking information. This only works if you keep the information to yourself.
- Don’t walk away from your computer if you are in the middle of an Online Banking session.
- Once you have finished your Online or Mobile Banking session, log off before visiting other internet sites or mobile applications.
- If you notice any suspicious or unusual activity related to any of your accounts, contact your local Islanders Bank branch immediately.
- If your mobile device is lost or stolen, we recommend that you contact us so we can disable your Mobile Banking access.
Other security tips:
- Keep your computer and mobile device up-to-date by taking advantage of the latest security patches and enhancements.
- Take all necessary steps to keep your computer and mobile device free from viruses or malware that might be used to capture password keystrokes or transmit information from your computer or mobile device to an unauthorized 3rd party.
- Be suspicious of emails and text messages requesting account and password information. Do not ever provide account information such as PINS, Access IDs or Passwords in an email or text message. Islanders Bank will never request account information from you via text message.
- Be careful where you access Online Banking. Do not use a public internet access computer or rented computers. Computers can be configured to capture private information from unsuspecting internet users.
- Limit your use of Mobile Banking when utilizing public Wi-Fi for connectivity.
- Shred all printed documents with account information before discarding them.